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Cisco Product QRG Availability

Ordering

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Cisco Product QRG Availability
Q: When will the next Summer/Fall 2008 edition be available to pre-order?
Pre-ordering will begin on June 2, 2008 for the Summer/Fall 2008 edition.

Q: When will the Summer/Fall 2008 edition be released?
The Summer/Fall 2008 Edition will be released on July 15, 2008.

Q: What's new in the Summer/Fall 2008 edition?
This edition of the Cisco Product Quick Reference Guide covers many new offerings, including Cisco Nexus Series Switches, Cisco Application Control Engines (ACEs), Cisco uBR7225 Universal Broadband Routers, Cisco Unified Mobile Communicator, Cisco Unified Communications 500 Series for Small Business, Cisco ASR 1000 Series Aggregation Services Routers, Cisco Catalyst 4500 E- Series Switches, Cisco Aironet 1250 Series Access Points, Cisco Video Assurance Management Solution (VAMS), Cisco TelePresence Systems, Cisco Digital Media Systems, Cisco Services, and much more.

Q: When will the PDF and HTML versions for the Summer/Fall 2008 edition be available online?
The Summer/Fall 2008 PDF and HTML versions will be posted to the Document Center in October 2008, two-three months after its hardcopy is available.

Q: Where do I find the PDF/HTML versions of the previous edition - Summer/Fall 2007?
The Summer/Fall 2007 PDF and HTML versions are available by registering for access to the Document Center. Already registered, login here

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Ordering
Q: How do I order a printed copy or order extra copies?
When pre-ordering begins and/or the guide is released for sale, you can purchase a printed copy of the guide by selecting the Ordering link off the home page. You can also go directly to Cisco Marketplace

Q: What are the payment options available?
Cisco MarketPlace Collateral store accepts the following forms of payment:

For customers, guests, resellers and partners of Cisco Systems:
  • Credit Card
  • Purchase Orders which will be approved for acceptance by our vendor. Goods and services will not be shipped until full payment has been received from a Purchase Order. All invoices are paid directly to the supplier on behalf of Cisco.
  • Wire Transfer (International Orders Only)

For Employees:
  • Access VISA preferred Corporate Credit Card
  • iProcurement access where available - iProcurement punch out is now available. Employees may select the Cisco MarketPlace Collateral Store on the homepage of our iProcurement systems. The system allows shipments only to go to an internal Cisco office, not external offices for department charges. This issues a Purchase Requisition from our Oracle system.

Q: How do I check status of my order?
All orders include tracked shipping. Once your order ships, you receive an email confirmation that includes a tracking number and carrier information. Please use this information to track your shipping. Any other questions about shipping, please go to Cisco Marketplace Collateral Store FAQ or refer to your email order confirmation for contact information.

Q: I have not received my guide. What do I do?
Please click on the tracking number you received on your email to check the status. If you still have a problem, go to the Cisco Marketplace Collateral Store FAQ page to get contact information.

Q: Can I contact the Cisco MarketPlace Customer Support via phone or email?
Yes, please contact Cisco Marketplace with questions or comments at any time.

  • Email : mktg-collateral-store@external.cisco.com
  • 1-866-463-3487 (Within the U.S. or Canada)
  • +1-408-519-5055 (Outside the U.S. or Canada)
  • +1-408-519-5001 (Fax)
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Feedback and Corrections
Q: How do I submit text corrections?
We thank you for your help in keeping the Cisco Product Quick Reference Guide as accurate as possible. Submit feedback and corrections here.

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Product Information
Q: I have questions about a product in the guide. Who do I contact?

Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help
Search knowledge database and ask questions.
Call 1-800-GO-Cisco

Q: Who do I contact if I need help on a product?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions. Call 1-800-GO-Cisco

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Email Notifications
Q. How can I get notified on guide updates - new release, ordering, discounts?

When you register in the Document Center, you will have the option to be notified via email for guide updates. Please select "yes" on the survey form.

Or if you are already registered, go to your Document Center Account Details and subscribe.

To unsubscribe: click the "unsubscribe" link located in our notification emails.

Your privacy is important and your information is not shared with anyone.

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